Kayetriot Media, LLC operating as The Kayetriot Mint offers full refunds on all products regardless of reason or condition as long as request is made within 30 days from the date of purchase unless otherwise stated on offer page. For pre-orders and limited editions some returns and refunds may not be available.
We do our best to get orders out within 5 days of purchase. However we can not guarantee a delivery window due to various factors such as inventory availability, shipping complications etc. All of our products are sent via USPS, UPS, or FedEx with tracking information provided at time of shipping. If you do not receive an order with 30 days of purchase please contact support to report the incident and receive a replacement or refund. For pre-orders and special collections shipping times may vary between 2-8 weeks depending on offer and production schedule. Please see offer page for specific details.
Returns can be made by sending unwanted products to "Kayetriot Media, LLC, 5011 Gate Parkway, Building 100, Jacksonville, FL 32256." Purchaser is responsible for all return shipping and handling. If product is severely damaged a return is not needed for a refund.
Customers may cancel their order for a full refund within 48 hours of purchase. If order has not yet shipped there will be no further action needed. If order has shipped customer may need to return the products upon receipt unless otherwise stated on offer page. For pre-orders and limited editions some returns and refunds may not be available.
If you have any questions or concerns about your order, did not receive your order, are unhappy with your order, or need assistance with anything else, please contact support by emailing support(at)kayetriots(dot)com